Dear FDMTS,
We wanted to acknowledge that you've been waiting longer than anticipated to receive your data from 23andMe. Our sincerest apologies for the delay; the laboratory analysis process typically takes 4-6 weeks, but we are experiencing a backlog that is resulting in longer than predicted processing times - up to about 10 weeks. We have taken several steps to expand our laboratory capacity and the efforts are yielding results now. You will be notified via email in the next few weeks as soon as your data are ready.
We've recently added new content to our Personal Genome Service that we hope you'll enjoy. Thanks so much for your patience and for choosing to join the growing 23andMe community.
Sincerely,
The 23andMe Team
If this is a real email (and again, I emphasise that this is an anonymous and unsourced web comment, so it may well not be), this could mean one of two things:
- 23andMe has experienced much higher-than-expected demand for its personal genomics service; or
- 23andMe is having problems with their genotyping technology.
It's impossible to know which without further information, but both are intrinsically very interesting (at least to me!). Anyone else out there experiencing delays in getting their 23andMe results back? Anyone from 23andMe care to comment?
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2 comments:
rename your blog "23andme watch" (redolent of the days of blogospheric yore).
Nah, I'm leaving my options open in case I occasionally want to blog about something else...
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